Help Centre
Contact & Support
If you need help with an order,
sizing, materials, or anything else,
we're here for you.
Customer Support
customer.care@ryokoro.com
We reply within 24–48 hours.
Collaborations & Press
studio@ryokoro.com
Orders & Payments
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna
Are my payments secure?
Yes all transactions are fully encrypted.
What currency do you charge in?
All orders are currently charged in GBP (£).
Returns & Exchanges
What is your return policy?
You can return items within 30 days of delivery in their original condition.
How do I request a return?
Email us at customer.care@ryokoro.com with your order number
When will I receive my refund?
Refunds are processed within 5‒10 business days after the returned item is received.
Shipping & Delivery
Where do you ship?
We currently ship within the United Kingdom. International shipping is coming soon.
How long does delivery take?
UK delivery typically takes 3‒5 business days.
Do you offer free shipping?
Yes, currently we are offering free delivery for every piece.
How do I track my order?
A tracking link will be emailed to you once your order ships.
Product & Sizing
What fit should I expect?
Ryokoro pieces are designed in relaxed, oversized silhouettes inspired by Japanese streetwear.
What materials do you use?
All essentials are crafted from organic cotton and sustainable material in small batches.
How do I care for the products?
Machine wash cold on a gentle cycle. Air dry recommended. Avoid tumble drying.
Community
Ryokoro is more than clothing - it’s a journey shaped by people, stories, and emotions.
Join us as we share moments from Japan, behind-the-scenes creation, and the everyday paths that inspire our pieces.
Instagram: @ryokoro_official
Twitter: @RyokoroOfficial
New releases, stories, and behind-the-scenes content are shared regularly.